Full Policies & Booking Terms

Booking Agreement

By making a booking you agree to be bound by these Booking Terms. The reserving guest is responsible for ensuring all members of their party understand and follow these policies throughout the stay.

Traveler's Insurance Recommendation

Since the COVID pandemic, it has become clear that plans can change quickly, for a variety of reasons. There are no refund exceptions for cancellations, for any reason. Please consider purchasing additional traveler's insurance in case you unexpectedly have to cancel.

We strongly recommend "Cancel-For-Any-Reason" insurance, which is relatively inexpensive and may protect the part of your reservation investment that is not covered by our cancellation policy. You can explore options at squaremouth.com. If you opt not to purchase traveler's insurance, you are still bound to the reservation and cancellation policy and will lose all or a portion of your reservation investment, as noted in the agreed-upon policy.

Cancellations & Refunds

There are no refund exceptions for cancellations, for any reason. No refunds will be given due to weather or for early departure, nor in the event of mechanical failure, the absence of any item, or any public utility problems.

We strongly recommend purchasing "Cancel-For-Any-Reason" traveler's insurance. Information can be found at squaremouth.com.

Quiet Hours & Parties

Our properties were designed for peace and quiet. No loud parties or loud music. Please observe Quiet Hours from 10:30 p.m. until 8:30 a.m., out of respect for our neighbors. College parties, prom parties and similar events are not welcome at our properties.

We reserve the right to check the properties during a stay and, if these types of events are discovered, guests will be required to leave without a refund.

Pets

Pets are not permitted, out of respect for guests with allergic reactions. Evidence of a pet will result in a minimum $300 fee charged to the credit card on file or damage deposit, and you may be required to leave without a refund. Any additional damage or cleaning fees associated with a pet will be billed to the reserving guest's credit card.

Smoking & Vaping

Smoking and/or vaping is prohibited in all of our cottages. Any evidence of smoking, vaping or cigarette butts inside a lodge or cabin will result in a minimum $300 fee charged to the credit card on file. Please do not litter our property with cigarette butts.

Moved Furniture

Furniture that is moved by guests must be returned to its original spot, and care must be taken if moving furniture. Scratches or damage from moving furniture will result in additional charges. Failure to return furniture to its designated spot will result in a $200 moving fee, billed to the reserving party's credit card.

Equipment & Acts of Nature

It is our goal to keep all advertised equipment operational for each guest's stay, but equipment and furniture can occasionally malfunction. In that event, please call the maintenance phone number noted at the property. Repairs will be made as quickly as is deemed reasonable by management. There will not be any rental concession for time without these items. Likewise, loss of electricity, water, or other "Acts of Nature" outside of our control will not result in a refund of any monies paid.

Linens & Supplies

Bed linens and bath towels are provided, along with kitchenware and utensils. Please hang up and re-use hot tub towels. We supply a reasonable starter amount of trash bags, paper towels, toilet tissue, and dish and hand soap. You are responsible for bringing more of these items if you feel they will be needed.

Firewood

We no longer supply firewood, and no cutting of wood on the premises is permitted. Firewood for the fire pit is normally available at local roadside stands and convenience stores, or you may bring your own.

Occupancy & Housekeeping

Only the number of guests that have been paid for are allowed on the property. If additional people are discovered, there will be a $40 fee per extra person, per day, for all of your reserved dates.

All trash must be placed in the outdoor containers provided at check-out. Please do not leave loose trash in the outdoor receptacles, or a $70 clean-up fee will be charged. Leave the property clean, and make sure all doors and windows are locked. We reserve the right to charge your credit card for any damages or excessive cleaning required after your stay.

Hot Tubs

Hot tubs should not be used at temperatures greater than 104 degrees. Switches used to increase or decrease jet speed may be adjusted. Please do not adjust temperature controls, as this will likely result in the tub cooling down and staying in economy mode.

Our hot tubs are routinely changed and continually sanitized. Due to cleaning and servicing, hot tubs are not always up to full temperature at check-in and may require additional time to heat. Hot tubs left dirty may be subject to a $100 clean-up fee. Do not sit or stand on hot tub covers — this may result in personal injury and/or damage to the cover; any damage to hot tub covers will result in a $400 replacement fee. Iron and minerals in the well water may occasionally discolor the hot tub water. We are not responsible for any allergic reaction or physical issues from guests' use of the hot tub.

Water Hoses & Spigots

Water hoses and spigots are to be used only to bring the water level back up in the hot tubs if the level drops. They are not to be used for totally changing the water in the tub, or for water fights, sprinklers, slip-'n'-slides, etc. Any evidence of misuse will result in charges.

Skates, Riding Toys & Hoverboards

Skates, riding toys (unless approved by management), hoverboards, skateboards and similar items are not to be used inside the cottage. Any evidence of usage inside the building will result in charges.

Campers & Tents

Campers are not permitted to be brought onto the property. Tents are not to be used without prior consent of management.

Damage by Guests

The renter agrees to take full responsibility for any accidents, injuries or damages to persons or property that may result in or around our properties. The renter assumes all charges incurred and/or damages to the premises, structures and/or contents during the stay, caused by the reserving party or its guests. If you notice problems upon arrival, please inform us immediately to avoid any damages being charged to your card.

Wildlife & Pests

While we routinely treat our cottages, we are in the country and it is likely that you may encounter insects or spiders during your stay. We cannot refund your reservation due to insects, mice, or woodland creatures that you may encounter. Many critters live in the woods — do not approach or feed wildlife, and do not leave food on decks or porches, as it may invite unwanted guests.

Left-Behind Items

Personal items left in the cabin are not automatically returned, so please check drawers, under beds, in closets, etc., for your things. The management company is not responsible for alerting guests to left-behind items. If found and deemed reasonable, we will remove them from the property and store them for a short time; you will need to provide shipping information. Guests are responsible for any shipping and/or handling charges deemed appropriate — normally the cost of shipping plus a minimum $25 handling fee. Larger items may cost more.

Legal

Guests agree to hold Hocking Hills Cottage Company harmless for any personal injury that may occur in the cabins or on the surrounding property, as well as for loss or damage to personal property of guests during occupancy or visit.

Accessibility & Winter Access

4-wheel-drive vehicles are recommended in the winter months for area roads. We are not responsible for any towing or damages resulting from vehicles getting stuck, regardless of whether they are 4WD — but we cannot stress enough the need for 4WD vehicles in winter. Because of the scenic locations of our properties, cell phone service is not guaranteed; some service providers are more accessible than others depending on location.